COVID-19 & Brexit Update: Please see below for delivery charges and important information regarding VAT and import duty.
With effect from January 2021, customs charges such as VAT and Import Duty may be payable by recipients of parcels in EU countries. Wigwam Toys is not responsible for these charges, these must be paid by the customer or parcel recipient prior to delivery. We cannot advise how much these charges may be, however our understanding is:
- Items priced at over £15 are subject to Import VAT, typically around 21% of the item(s) price (the actual amount depends upon the country imported into)
- Items or order totals at or over £135 may also be subject to Import Duty (this we understand is dependant upon the item type and where it is manufactured - and usually is up to 4% of the item(s) price)
- Overseas parcels over 2kg may be subject to additional charges and may be sent in seperate deliveries.
This guidance is based upon our understanding to try to help customers and should not be relied upon necessarily to be correct. If you are concerned, we advise customers to make your own investigations prior to placing your order.
Once your order is despatched you will be contacted usually by our courier and asked to pay any necessary customs charges. In the event that these are not paid and the parcel returns to us, the refund we provide will be reduced to cover the courier charges we incur (charged at cost). Please also note that the item price on our website for orders delivered to EU countries includes an administrative charge equivalent to UK VAT that would otherwise not be included.
We are happy to send orders placed anywhere in the world for delivery to UK addresses, where our UK delivery prices apply.
Orders to overseas countries are despatched just as quickly and arrive as fast as their national delivery services allow.
UK Offshore / Remote Area Delivery
Unfortunately an additional charge applies for deliveries to Northern Ireland, the Isle of Man, the Isle of Wight, the Highlands & Islands of Scotland, and remote areas of the UK. Please email email@example.com or phone us on (+44) 1273 505504 if you live in one of these locations and we will be happy to work out the delivery cost for you. Delivery to the above locations will take an additional 2 working days.
Orders are generally despatched by Royal Mail or Courier within 2 working days. However if you need something urgently, please email or phone us on (+44) 1273 505504 and we’ll do our very best to meet your requirements. Additional charges may apply.
Out of Stock items
We do our utmost to send all items together, however very occasionally we can be out of stock. If this happens we’ll let you know straight away and will advise you of the anticipated delivery date. We will send you the items we have in stock and send any remaining items as soon as possible. There is no additional charge for delivery of the balance of your order.
If you have any further questions regarding delivery times and charges please email or phone us on (+44) 1273 505504. Thank you.