Name: Pebble Pixie Rattle - Fern
Brand: Pebble
SKU: BY200-101FERN
Price: 11.99 GBP
Availability: OutOfStock

Pebble Pixie Rattle - Fern - Wigwam Toys Brighton

Description

This gorgeous Pixie Rattle from Pebble is cuddly, snuggly and designed for all. Pebble products are made entirely by hand with natural materials and as such there will be slight variations in size, colour and design in line with the unique nature of this product.

Pebble is the best in hand manufactured soft toys from community businesses in Bangladesh. By choosing Pebble products you are helping women out of poverty and putting smiles on faces worldwide!

Materials: 100% cotton with 100% polyester fill.

Size: height approx 20cm, width approx. 6cm.

Care instructions: machine washable at 40 degrees and can be tumble dried on a low setting.

Postage & Delivery

Delivery Update - Coronavirus 2021

Please see our updated COVID statement on delivery estimates during Lockdown 3.

Where's my order?

We send Royal Mail 48 which is an untracked service. It’s the same as 2nd class which is currently 4-8 days or more depending on your home address. The speed of delivery depends whereabouts you live in the country, as some sorting offices and delivery routes are experience significant disruption due to staff sickness.

We are doing our very best to get your parcels out to you, however, once they leave us we have no control over the speed at which they arrive with you, tracking codes or being left with your neighbour. See below on how you can track your order if tracking is available.

We appreciate this is so frustrating but please don’t be upset with us, We are working seven days a week long into the night to help Santa out. We know it is hard, but we do ask that you exercise a little patience.

We try to delight our customers and exceed your expectations but during busy times like Christmas with nationwide delays due to Coronavirus frequent requests for updates create more delays on picking and packing as we are a small independent business.

Many thanks the Wigwam team

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How we deliver

Our standard delivery rate is £3.99
Premium Delivery £6.99 suspended
Express £9.99 suspended

Royal Mail, Parcel to Go & MyHermes

We use Royal Mail for small packages through Parcel to go and MyHermes for larger items. Our deliveries are usually packed and shipped the same day and should arrive with you within three to seven working days but may take longer at busy times. If they don’t, please let us know.

Tracking codes

Please use your tracking codes to locate your delivery through our carrier services, this will save time and frustration. All these couriers have apps you can use to track deliveries...

Royal Mail tracked - https://www3.royalmail.com/track-your-item#/
Parcel to Go - https://www.parcel2go.com/
MyHermes - https://www.myhermes.co.uk/track#/

Down Your High Street

If you placed your order via Down Your High Street, the tracking number provided is for Parcels to Go. Go to www.parcel2go.com and enter the tracking number to see the status of your order.

Cancellations & Out of Stock items

If any items become out of stock we will usually take them off the website and refund your payment.

However, if there’s been a “rush” and your item becomes out of stock, but we are able to order it in, we will email you with the option to wait, amend or to cancel your order. We often allow customers to pre order new products before they arrive in the store.

Delivery Estimates

All orders are dispatched within 24 hours of being placed via Royal Mail Standard or for heavier items we use MyHermes. Royal Mail estimates that First Class post takes roughly 1 - 2 working days and Second Class takes 3 - 5 working days under normal circumstances. Please note, these are guidelines and not guaranteed time-windows during the pandemic.

Order notifications

On receipt of your order we will email you an order acknowledgement (please check your spam box if you don't think you've received it). Then, upon despatch, we will send you a despatch confirmation email providing more precise details about when your order will arrive, together (as appropriate) with tracking details for your order if available.

Down Your High Street Refunds Policy

DYHS orders and refund process & timescale is different to our website as DYHS money is handled by them, via clear pay. We request the refund on the customers behalf, DYHS actions it, money can take up to 7-10 days to reappear.

Larger items

For larger orders we may also send text or messenger messages giving you more details about your delivery (please enter your mobile number as your phone number).

Depending upon the delivery option you select, we will despatch your order using either a Royal Mail or MyHermes. If you placed your order via Down Your High Street, the tracking number provided is for Parcels to Go. Go to www.parcel2go.com and enter the tracking number to see the status of your order.

Larger orders will require a signature upon delivery. If you are likely to be out when your order is due to be delivered, consider providing an alternative delivery address or enter delivery instructions during checkout to suggest a neighbour as a backup.

Lost parcels

Occasionally parcels dispatched using Royal Mail can take longer than expected. The time frames given to us by this service are expected delivery times. We are not able to take any action in regards to delayed/missing parcels until it has been 14 days since dispatch.

Click & Collect in store - Free

You can also use our Click and Collect in-store option if you are local to Brighton, Hove or anywhere is East or West Sussex. All orders should be collected from our retail shop. We will send you more details about how to collect your toy safely. Choose this option at checkout.

Let us know

Please do let us know if your order is required for a birthday or any other special occasion - enter this in the special requirements box at checkout - we will do everything we can to meet your requirements.

Returns & Refunds

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items include gift cards.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book or toys with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wigwamtoys.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@wigwamtoys.co.uk and send your item to: Wigwam Toys, 140 Preston Drove, Brighton East Sussex BN1 6FJ, Brighton , BN1 6FJ, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Wigwam Toys, 140 Preston Drove, Brighton East Sussex BN1 6FJ, Brighton , BN1 6FJ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75 we will use a trackable shipping service. We don’t guarantee that we will receive your returned item.

Gift Wrapping & Cards

Gift Wrapping Service

We think that buying presents is a lovely thing to do. To make your gift even more special we will wrap it up really nicely with ribbon and everything and its totally free, all we ask is that you cover the cost of the paper.

Just choose the gift wrap option on the product page or you can browse our gift wrap options here. You can add a note as well and we will hand write your message - 3 of us have art degrees so we promise it will look good!

Choose your design here or on the product page.

If you have any questions about your order and wrapping it and you want to check with a human, just call us on 01273 505504 and we can advise you. If you wanted us to wrap something but you forgot to check the box, don't worry, if you call or email we can sort it out for you. As well as Christmas Wrap we use wigwam's very own wrapping paper, illustrated by Mia Underwood!

Greeting Cards

View our beautiful range of Birthday and Greeting Cards from our fave local artists. We love the animal art greetings cards,by award winning Artist Daniel Mackie.

Star Wars obsessed? See our Star Wars collection by Manic Minotaur an awesome Brighton Artist. Tango Rose is run by Rachel and Miri. Rachel, an illustrator, designer, and artist. If you are looking for original greeting cards - look no further.

Browse cards.